By using this site, you agree to the Privacy Policy and Terms of Use.
Accept

News Junction

Notification Show More
Font ResizerAa
  • Home
  • World News
    World NewsShow More
    Stock market news today: live updates
    Stock market news today: live updates
    May 20, 2025
    Canada, U.K., France warn Israel of ‘concrete action’ over military expansion – National
    Canada, U.K., France warn Israel of ‘concrete action’ over military expansion – National
    May 20, 2025
    My first thought when I heard Joe Biden’s news
    My first thought when I heard Joe Biden’s news
    May 19, 2025
    NH mom, two daughters share rare medical condition
    NH mom, two daughters share rare medical condition
    May 19, 2025
    Measles vaccines save millions of lives each year
    Measles vaccines save millions of lives each year
    May 19, 2025
  • Business
    BusinessShow More
    Ukraine blows up bridges to consolidate its positions in Russia
    Ukraine blows up bridges to consolidate its positions in Russia
    August 18, 2024
    Commentary: AI phones from Google and Apple will erode trust in everything
    Commentary: AI phones from Google and Apple will erode trust in everything
    August 18, 2024
    The most famous Indian Dishes – Insights Success
    The most famous Indian Dishes – Insights Success
    August 18, 2024
    Life on the road as a female long rides cyclist
    Life on the road as a female long rides cyclist
    August 18, 2024
    UK inflation rises to 2.2%
    UK inflation rises to 2.2%
    August 18, 2024
  • Cryptocurrency
    CryptocurrencyShow More
    Lido DAO price revisits key support level: what next for LDO?
    Lido DAO price revisits key support level: what next for LDO?
    May 20, 2025
    Ripple Labs Deploys XRP Ledger to Boost Financial Inclusion and Income for Smallholder Agriculture in Colombia
    Ripple Labs Deploys XRP Ledger to Boost Financial Inclusion and Income for Smallholder Agriculture in Colombia
    May 20, 2025
    On-Chain Oscillator Shows Bitcoin Far From Cycle Peak – Can BTC Push Above ATH?
    On-Chain Oscillator Shows Bitcoin Far From Cycle Peak – Can BTC Push Above ATH?
    May 19, 2025
    Tornado Cash Dev Roman Storm’s Defense Team Wants to Know if DOJ Withheld Evidence
    Tornado Cash Dev Roman Storm’s Defense Team Wants to Know if DOJ Withheld Evidence
    May 19, 2025
    XRP price risks falling to  after classic bearish chart pattern confirms
    XRP price risks falling to $2 after classic bearish chart pattern confirms
    May 19, 2025
  • Technology
    TechnologyShow More
    How to Improve Your Spotify Recommendations
    How to Improve Your Spotify Recommendations
    August 18, 2024
    X says it’s closing operations in Brazil
    X says it’s closing operations in Brazil
    August 18, 2024
    Supermoon set to rise: Top tips for amateur photographers | Science & Tech News
    Supermoon set to rise: Top tips for amateur photographers | Science & Tech News
    August 18, 2024
    Scientists Want to See Videos of Your Cat for a New Study
    Scientists Want to See Videos of Your Cat for a New Study
    August 18, 2024
    OpenAI’s new voice mode let me talk with my phone, not to it
    OpenAI’s new voice mode let me talk with my phone, not to it
    August 18, 2024
  • Entertainment
  • Sports News
  • People
  • Trend
Reading: CDK Global cyberattack leaves thousands of car dealers spinning their wheels
Share
Font ResizerAa

News Junction

  • World News
  • Business
  • Technology
  • Cryptocurrency
  • Trend
  • Entertainment
Search
  • Recent Headlines in Entertainment, World News, and Cryptocurrency – NewsJunction
  • World News
  • Business
  • Cryptocurrency
  • Technology
  • Entertainment
  • Sports News
  • People
  • Trend
Have an existing account? Sign In
Follow US
News Junction > Blog > People > CDK Global cyberattack leaves thousands of car dealers spinning their wheels
CDK Global cyberattack leaves thousands of car dealers spinning their wheels
People

CDK Global cyberattack leaves thousands of car dealers spinning their wheels

Published June 24, 2024
Share
6 Min Read
SHARE

Bel Air dealership among nationwide businesses impacted by cyberattack


Bel Air dealership among nationwide businesses impacted by cyberattack

02:11

Car dealers across the U.S. are floundering after cyberattacks this week on CDK Global, a maker of software used to operate their businesses, made it all but impossible to sell vehicles. 

Tom Maioli, who owns Celebrity Motor Car Company, which operates five luxury car dealerships across New York and New Jersey, told CBS MoneyWatch his business is “completely shut down.”

“We cannot process paperwork. Everything is frozen, everything is tied up — we cannot move money back and forth to pay off cars, to finance our customers’ transactions,” he said. 

Such disruptions are particularly damaging to sales-driven businesses like auto dealerships, where car shoppers who are primed to lay down their cash on a vehicle may walk away when faced with frustrating delays. Maioli said that while he’s trying to keep customers engaged, he has no sense of when his sales systems will be fully functional again, leaving the business in limbo.

The company’s dealer management system, which is used by some 15,000 dealerships, remained unavailable Thursday and Friday, causing headaches for dealers and would-be car buyers.

For one family in New Jersey, the outage meant they couldn’t drive away with their new Audi Q5. Daniel Lanni told Bloomberg his family was expecting the vehicle to be delivered on June 19, but that it now remains unclear when they’ll take possession.

“The kids were really excited,” Lanni, a 41-year-old commercial real estate broker, told Bloomberg. “They’re upset and now they’re just regularly asking about it.”

On Wednesday, CDK Global took down its services as a precaution, effectively bringing sales to a halt for its customers. A second cyberattack this week has compounded the problem. 

CDK has indicated that the outage could last several days and has not publicly announced when it expects its services to be fully restored. The financial repercussions of the tech failure are expected to be substantial given that CDK powers sales for roughly half of the car dealerships in the U.S.

“Royal pain in the rear”

Geoff Pohanka, chairman of Pohanka Automotive Group, told CBS MoneyWatch that 20 of the company’s dealerships rely on CDK’s dealer management system, or DMS, to operate.

“We are very dependent upon the DMS, and it affects all parts of our business,” he said. “It generates all of our forms. If you come in, we enter you in the system, it builds a file in terms of paperwork and finance papers, and right now none of that is functioning.”

Pohanka, who said the dealership still has phone and internet service, said the business is doing its best to keep sales rolling. “We may not be able to have all the documents signed and will need to bring the customer back in to complete them, but we still can function,” he said, while conceding that “everything takes longer [and] is more complicated.” 

The DMS outage also affects the company’s service and parts department. Typically, the dealership uses CDK software to generate electronic contracts and print out work orders. Now, they’re operating manually, which is slower.

“We will certainly lose business because it takes longer to complete transactions, and some things will fall through the cracks. There will be losses,” Pohanka said. “It’s debilitating, and the longer it goes on the harder it will be for dealers. I know we will lose revenue. It really is a royal pain in the rear.” 

Sport Honda, a Honda dealer and CDK customer in Silver Spring, Md., is also scrambling to continue serving customers.

“It’s a difficult task, but there was paper before there were computers so we have to go about it that way,” a dealership manager told CBS MoneyWatch. “You can move around the computer software and go back and do things like you did back in the day.” 

Employees at other dealerships took to social media forums to say they were tracking orders on “sticky notes” or using Excel spreadsheets to log transactions. 

For CDK, the fallout may not only be technological. Maioli, the car dealership owner, said he’s retained legal counsel and is mulling a class-action lawsuit against the company. 

More

Megan Cerullo

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to discuss her reporting.

#CDK #Global #cyberattack #leaves #thousands #car #dealers #spinning #wheels

TAGGED:auto industrycarCDKcyberattackcybercrimedealersgloballeavesspinningTechnologyThousandswheels
Share This Article
Facebook Twitter Pinterest Whatsapp Whatsapp LinkedIn Email Copy Link Print
Share
What do you think?
Love0
Sad0
Happy0
Sleepy0
Angry0
Dead0
Wink0
Previous Article Brussels accuses Apple of breaking EU competition rules Brussels accuses Apple of breaking EU competition rules
Next Article Lorraine Kelly pauses her ITV show to send message to her pregnant daughter Rosie after engagement news Lorraine Kelly pauses her ITV show to send message to her pregnant daughter Rosie after engagement news
- Advertisement -

Latest Post

Stock market news today: live updates
Stock market news today: live updates
World News
Lido DAO price revisits key support level: what next for LDO?
Lido DAO price revisits key support level: what next for LDO?
Cryptocurrency
Ripple Labs Deploys XRP Ledger to Boost Financial Inclusion and Income for Smallholder Agriculture in Colombia
Ripple Labs Deploys XRP Ledger to Boost Financial Inclusion and Income for Smallholder Agriculture in Colombia
Cryptocurrency
Canada, U.K., France warn Israel of ‘concrete action’ over military expansion – National
Canada, U.K., France warn Israel of ‘concrete action’ over military expansion – National
World News
On-Chain Oscillator Shows Bitcoin Far From Cycle Peak – Can BTC Push Above ATH?
On-Chain Oscillator Shows Bitcoin Far From Cycle Peak – Can BTC Push Above ATH?
Cryptocurrency
My first thought when I heard Joe Biden’s news
My first thought when I heard Joe Biden’s news
World News
- Advertisement -

You Might Also Like

Tesla Cybertruck resale offer comes in ,000 under retail new after just 3,000 miles
Trend

Tesla Cybertruck resale offer comes in $44,000 under retail new after just 3,000 miles

January 30, 2024
Cosmonaut Rides New Robotic Arm Outside ISS for the First Time
Technology

Cosmonaut Rides New Robotic Arm Outside ISS for the First Time

August 11, 2023
Branded Cocktail Connoisseur Recipes : Summer Cocktail 1
People

Branded Cocktail Connoisseur Recipes : Summer Cocktail 1

August 23, 2023
Lesbian couple are left ‘scared and disappointed’ after male GP advises them to ‘go out and find a man to sleep with’
People

Lesbian couple are left ‘scared and disappointed’ after male GP advises them to ‘go out and find a man to sleep with’

January 30, 2024

About Us

NEWS JUNCTION (NewsJunction.xyz) Your trusted destination for global news. Stay informed with our timely and accurate reporting on diverse topics, including politics, technology, science, entertainment, sports, and more. Count on us for unbiased and reliable updates at your fingertips.

Quick Link

  • About
  • Disclaimer
  • Privacy Policy
  • Terms of Use
  • Contact

Top Categories

  • World News
  • Business
  • Technology
  • Entertainment
  • Cryptocurrency
  • Sports News
  • Trend
  • People

Subscribe

Subscribe to our newsletter to get our newest articles instantly!

    © 2023 News Junction.
    • Blog
    • Advertise
    • Contact
    Welcome Back!

    Sign in to your account

    Username or Email Address
    Password

    Lost your password?